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Satisfying our customers
is a business philosophy that we respect,
practice, and emphasize in our business.
To return a product at
Harrell Digital Enterprises
& Harbor Imports, you'll
need to request a Return Merchandise Authorization
(RMA) number. This can be done by contacting
our service department at
customersupport@lwharrell.com,
or by telephone. NO returns of any type
will be accepted without an RMA.
To request an RMA:
By phone: 1-800-786-1521
Monday - Friday: 7 a.m. - 9 p.m. ET
Saturday: 9 a.m. - 1 p.m. ET
By e-mail:
customersupport@lwharrell.com
We'll need the following information
to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem
In general,
Harrell Digital Enterprises &
Harbor Imports
accepts returns on merchandise
from select manufacturers within
30
days... No questions asked.
Note:
Downloaded Product Sales are Final and no refund
will be issued after you accept the download of
your product!
However,
Harrell Digital
Enterprises & Harbor Imports
reserves
the right to authorize product returns beyond
30 days from the invoice date. Returns
within 30 days from invoice date can be
for exchange, replacement refund or
credit at Harrell Digital Enterprises &
Harbor Imports discretion. Goods damaged
due to misuse or improper return
shipping will not be eligible for
refunds and will be returned to sender
immediately. We recommend returning your
product by UPS Insured Priority
Shipping. Please be aware that specific
manufacturers have more restrictive
return policies. If the product
is accepted after 30 days, credit will be
issued toward one of the following:
NOTE: ORIGINAL SHIPPING CHARGES
ARE NOT REFUNDED ON RETURNED ITEMS.
Customers are responsible for all shipping
charges back to Harrell Digital
Enterprises & Harbor Imports
on returned items, and Harrell Digital Enterprises & Harbor
Imports will pay the
shipping charges on the replacement
or exchange item(s) going back.
SEND YOUR RETURN VIA
COURIER TO THE ADDRESS BELOW
:
- Harrell
Digital Enterprises & Harbor Imports
22005 135th Lane
O'Brien, Floridaorida 32071-1940
USA
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