|
Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business.
To return a product at Harrell Enterprises, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at customersupport@lwharrell.com, or by telephone. NO returns of any type will be accepted without an RMA.
NOTE: Overdue invoices will incur 18% late fee compounded monthly and added to current balance.
All Downloaded Product Sales are Final. No refund or credit card reversal will be allowed once your product is downloaded without prior approval from Harrell Enterprises Administration. If you have any questions, contact Customersupport@lwharrell.com before you download any of our products.
To request an RMA:
By phone: (386) 344-0419
Monday - Friday: 7 a.m. - 5 p.m. ET
Saturday: 9 a.m. - 1 p.m. ET
By e-mail: customersupport@lwharrell.com
We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem
In general, Harrell Enterprises accepts returns on merchandise from select manufacturers within 30 days... No questions asked. However, Harrell Enterprises reserves the right to authorize product returns beyond 30 days from the invoice date. Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Harrell Enterprises discretion. Goods damaged due to misuse or improper return shipping will not be eligible for refunds and will be returned to sender immediately. We recommend returning your product by UPS Insured Priority Shipping. Please be aware that specific manufacturers have more restrictive return policies. If the product is accepted after 30 days, credit will be issued toward one of the following:
NOTE: ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Harrell Enterprises on returned items, and Harrell Enterprises will pay the shipping charges on the replacement or exchange item(s) going back.
SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW :
- Harrell Enterprises
22005 135th Lane
O'Brien, Florida 32071-1940
USA
|
